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HOW DO I ORDER SOMETHING?
To make a purchase, click on the "Add" button and follow the
page prompts for quantity after you have added the items to the shopping cart.
Enter your billing, shipping, and credit card details. The final page of the
sequence is the order review page, where you should check all the details to
make sure everything is entered correctly. Once you click the "Checkout" button,
we will process your order. We try to process all orders within 4 business days. Some product brand lines like Akari, do have longer stamdard lead time of 2 -3 weeks. All backorders and custom special orders are pre-paid at the time of the order. If you need something urgent contact customercare@surrounding.com to check lead times. THE PRODUCT OR COLOR IS NOT DISPLAYED, CAN I STILL ORDER IT?
Some products are available in a range of colors, finishes
and/or configurations, and ordering them may require special assistance. If you
have a complicated request, please contact a sales associate at customercare@surrounding.com.
Our sales associates are here to help you, 24 hours a day. Items that are
custom-ordered may not be returned for a refund or exchange.
WHAT TYPE OF CREDIT CARD DO YOU ACCEPT? REDIT CARD DO
We accept Visa, MasterCard, Amex, and
Discover Card. PayPal is our authorized merchant processing center for credit
card orders. PayPal has over 20 million registered users and about 3 million
business accounts. When you place an order through PayPal you will sign up for a paypal account which is goverened by the PayPal terms and conditions. To find out more about PayPal please visit www.paypal.com DO YOU SHIP TO CANADA OR INTERNATIONAL?
We ship to Canada, Puerto Rico and Mexico. We can also arrange international deliveries to Europe, Asia and Australia. Please contact us to receive an international shipping quotation. Some orders are subject to state sales tax including CA, NY and will be billed upon shipping. DO YOU SEND ORDER CONFIRMATION VIA EMAIL?
The first email we send confirms your order, as well as your
shipping address and other delivery information.The second email confirms that
your order has been shipped, or tells you when it will be shipped. We ship with
UPS and USPS.WHAT IS YOUR COMPANY POLICY?
All information regarding our privacy policy, terms of use and our shipping and return policy can be found in the company section of our web site. More Info >
HOW DO I RETURN SOMETHING TO SURROUNDING?
If you would like to return something ship it to us by UPS
within 5 days upon delivery of the merchandise. The item must be in original condition and
unused, in the original packaging. Please be aware that you are responsible for
getting it to us in good condition, so pack it carefully. If the product is
defective, contact Customer Service and we will arrange for a UPS call tag to
have the merchandise picked up from you. If you are returning it for some other
reason, you must contact customer care to obtain a Return Authorization Number before
sending the merchandise back. Restocking fees apply to certain returns. You will need to pay the cost of shipping it back
to us. Surrounding is not responsible for customers who do not follow our return procedures and return policy.
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