ORDERS SHIPPING AND RETURN POLICY
We try to process all order within a few business days. All orders
ship via UPS Ground or via USPS. Some products ship directly from the
manufacturer to cut
down on shipping and transit time. Occasionally some products are on
backorder or have a longer waiting period before the order will ship. These
products will ship as soon as they become available from the manufacturer. Products that are on backorder or which are a special order are pre-paid at the time the order was placed, this will help to gurantee that the manufacturer will fulfill the allocated backorder.
Many products come in various configurations, colors and options,
These items are “Special Order” (Made to Order) and are not
covered under our return policy.
RETURNS
Elgible Merchandise purchased from Modern Lighting Store may be returned for a
refund, excluding shipping and handling charges, within 5 days of receipt of
the goods. You
must contact Modern Lighting Store to inform them that you would like to return an
item. Failure to do
so will result in forfeiture of your right to take advantage of our return
policy. Returned
merchandise must be in original condition and in an unopened box. A 30% to
50% restocking fee will apply
to all returned merchandise. Only certain products are elgible for a return authorization special orders are excluded. Special Orders - (Made to Order or
Custom Orders) are not covered under the return policy. These products are
custom made to your specification, (size, color, style, finish, fabric) or
are
products that are specially imported for you. For the purposes of the return
policy, “Custom Orders” shall be constructed to apply to ALL products in the Emeco, Knoll Imago, Artifort, Modern Classics, Moooi, Resolute, Axo, Modiss, Ameico, Jielde, Conmoto, Watches & Jewelery and Oluce, Ogus Design and Jielde, brand lines. These products are Non Returnable and can not be exchanged or returned.
Special Discounts - Extra discounted orders or products on
sale are not covered under the return
policy. This exclusion from the return policy shall also apply to any
merchandise purchased or won through a third party site.
